Addressing Your Frequently Asked Questions During Our Temporary Closure

With so much up in the air in light of the measures that are being taken to flatten the curve of the coronavirus, COVID-19, we wanted to address a few frequently asked questions that we have received from our valued friends and family during our temporary closure.

Will you be opening on May 1, 2020?
We are currently planning on the reopening after the mandate has been lifted, but are aware that in the current climate this date could be pushed and will adapt if and when that happens.

How can I cancel my reservation for April? 
All reservations for April have been automatically canceled and refunds are being issued.

Am I still able to book my future stay?
Yes! Simply head to to book your next stay with us.

What’s the first date you are accepting room reservations?
May 1, 2020, is the first date we are accepting room reservations. This may change in the event that the temporary closure mandate is extended to a later date.

What changes can we expect on our next visit?
We’ve taken this time to improve your stay and make it even more enjoyable. We’ve completely resurfaced Sway Pool, just in time to soak up the sun this summer. We’ve also updated the flooring surrounding our aquarium to make your next visit to see our mermaids even more magical.

Will my offers from the end of March still be valid?
Yes. The offers from the last two weeks of March will be available for you to use starting the first week we are open. You will receive a rewards mailer in the mail to remind you what those offers were.

Will you honor the last 4 days of Pirates and Pearls Pull tabs?
The Pirates and Pearls Pull Tabs promotion will be transferred into a kiosk swipe n’ win that will be available once we open. Your rewards mailer will contain the dates when you can redeem your prizes.

What happens to my tier status?
The earning period for tier status will be extended to Dec 31, 2020. There will not be a tier downgrade on July 1, 2020. You will be able to keep your tier status until the end of the year. If you earn the required points to maintain your current status or earn up to the next tier you will be able to keep that tier status until June 30, 2021

We’d love to hear from you if you have any additional questions that we can address until our doors are once again open to welcome everyone back. Simply reach out to us so we may touch base in a timely manner.

We look forward to opening our doors again soon. Until then, stay safe.

Vegas Family Vacation

For those that aren’t privy to the many different options the Las Vegas valley has to offer, putting the words “Vegas” and “Family” together can sound like a complete oxymoron. Forget what you’ve heard about Vegas and take back your family vacation. Enjoy a little something for everyone, yes including you, on your next family vacation to Las Vegas.

There’s no denying both children and children at heart can enjoy spending time with the Silverton Mermaids. Whether you’re capturing a show as they perform tricks and interact with the crowd, or opt for a personal encounter and enjoy Meals with a Mermaid, where you can help them look for treasure, enjoy a delicious meal, and make unforgettable memories. It may even inspire the children to sign up for Mermaid School. Talk about a dream job!

There’s no excuse not to carve out a date night just for the two of you during your trip. Make your reservations now for Twin Creeks Steakhouse and thank us later. Enjoy unrivaled happy hour specials, steak, and seafood prepared to perfection, as well as a plant-based menu. Be sure not to skip out on dessert.

Head to the great outdoors, without ever stepping outside. Get lost inside Bass Pro Shops, complete with a waterfall and tanks bubbling with fish, and even a few ducks, shoot your shot at the archery range or shooting gallery, or simply take in everything they have to offer for your next adventure.

Pack a water bottle and your comfiest shoes and head just a few miles west to enjoy the beauty that is Red Rock Canyon National Conservation Area. Enjoy hikes for all levels or simply pack a picnic, take in the breathtaking desert scenery, and maybe catch sight of a burro or two. You’d never believe this wonder is hidden just beyond the flashy lights of the Las Vegas Strip.

There’s just so much that the valley has to offer for the entire family, all while being exclusively “Vegas”. What are you most excited to do on your next Vegas vacation?