Reopening After COVID-19 For Off Strip Casino

As of: May 18, 2020 – 11:00 am (PST)
Additional updates will be made available on this page.

 

Silverton Casino Hotel is temporarily closed due to COVID-19, however, we are focused on new and stringent protocols that will be rolled out upon reopening as recommended by the Nevada Gaming Control Board and the CDC. The guidelines include multiple new initiatives developed to help to keep guests and team members as safe as possible.  We will have Silverton Sanitizers wearing bright orange-colored collared shirts that will be prominent throughout the property.  Here’s what to expect when we reopen (date to be determined by the Governor of the state of Nevada.)

  • Temperature checks for all guests and team members prior to entry. Any guest or team member with a temperature above CDC guidelines will not be allowed entry.
  • Team members will be required to wear masks or cloth face coverings that meet CDC guidelines, and guests are highly encouraged to wear a mask while visiting. Masks will be provided to guests, as needed.
  • All slot and video reel machines will be reconfigured to help ensure social distancing on the casino floor.
  • Table Games will have three seats maximum and four players maximum at dice and roulette tables. Guests will be encouraged to wear a mask while playing at the tables.
  • Every other bartop machine will be out of service at all casino bars and lounges.
  • New Plexiglas barriers will be installed at guest service areas.
  • Signage will be posted throughout the hotel and casino to encourage social distancing and health and safety guidelines.
  • The Silverton Sanitizers team members will be focused on cleaning and disinfecting surfaces throughout the property, with special emphasis on high-touch surfaces and common areas.
  • Hand-sanitizing stations will be available on the casino floor, at the entrances, and throughout the resort.
  • An overall 50 percent reduction in guest capacity throughout the resort.
  • We will honor all TITO and other amounts owed to patrons during the closure period at the prorated number of days based on the March 17th closure date; for example, the standard expiration period is 180 days, and a TITO ticket was issued on March 16, 2020, the patron will still have 180 days to redeem the ticket, from the opening date.

Sundance Grill, Mi Casa Grill Cantina, and Starbucks will be open with social distancing requirements in place.  All other restaurants will be closed until further notice.  At reopening, two of the four floors of the hotel will be available for guests. Sway Pool will be open to hotel guests only at half capacity, no bar service, every other cabana available, and socially distanced seating. Veil Pavilion will remain closed until further notice.

Entrances to Silverton Casino will be limited to: 1) main entrance valet 2) parking garage vestibule
All other entrances to the casino will be closed.

Parking will be limited to the parking garage or the parking lot adjacent to The Berkley, Las Vegas.  The parking area behind the hotel will no longer be available to the public.  Valet services will not be available until further notice.

 

Addressing Your Frequently Asked Questions During Our Temporary Closure

With so much up in the air in light of the measures that are being taken to flatten the curve of the coronavirus, COVID-19, we wanted to address a few frequently asked questions that we have received from our valued friends and family during our temporary closure.

Will you be opening on May 1, 2020?
We are currently planning on the reopening after the mandate has been lifted, but are aware that in the current climate this date could be pushed and will adapt if and when that happens.

How can I cancel my reservation for April? 
All reservations for April have been automatically canceled and refunds are being issued.

Am I still able to book my future stay?
Yes! Simply head to www.silvertoncasino.com to book your next stay with us.

What’s the first date you are accepting room reservations?
May 1, 2020, is the first date we are accepting room reservations. This may change in the event that the temporary closure mandate is extended to a later date.

What changes can we expect on our next visit?
We’ve taken this time to improve your stay and make it even more enjoyable. We’ve completely resurfaced Sway Pool, just in time to soak up the sun this summer. We’ve also updated the flooring surrounding our aquarium to make your next visit to see our mermaids even more magical.

Will my offers from the end of March still be valid?
Yes. The offers from the last two weeks of March will be available for you to use starting the first week we are open. You will receive a rewards mailer in the mail to remind you what those offers were.

Will you honor the last 4 days of Pirates and Pearls Pull tabs?
The Pirates and Pearls Pull Tabs promotion will be transferred into a kiosk swipe n’ win that will be available once we open. Your rewards mailer will contain the dates when you can redeem your prizes.

What happens to my tier status?
The earning period for tier status will be extended to Dec 31, 2020. There will not be a tier downgrade on July 1, 2020. You will be able to keep your tier status until the end of the year. If you earn the required points to maintain your current status or earn up to the next tier you will be able to keep that tier status until June 30, 2021

We’d love to hear from you if you have any additional questions that we can address until our doors are once again open to welcome everyone back. Simply reach out to us atinfo@silvertoncasino.com so we may touch base in a timely manner.

We look forward to opening our doors again soon. Until then, stay safe.